Refund Policy

Last updated: June 11, 2026

Our Fair Refund Policy

We want you to be completely satisfied with your passport photo. Here's our straightforward refund policy:

Before You Pay

Before purchasing, you can:

Preview your photo: See a watermarked version of the final result
Check compliance: View the full compliance report showing all requirements
Review all checks: See pass/warning/fail indicators for each specification
Try different photos: Take or upload as many photos as you need

We provide these previews so you can be confident in your purchase before paying.

Refund Eligibility

✓ We WILL Issue Refunds For:

Technical issues: If our service fails to process your photo
Download problems: If you cannot download your purchased files
Quality defects: If the final photo has artifacts, errors, or quality issues caused by our processing
Wrong specifications: If we applied incorrect country/document specifications
Payment errors: If you were charged incorrectly or multiple times

✗ We CANNOT Refund For:

Government rejection: If an authority rejects your photo for subjective reasons
Changed requirements: If you selected the wrong country or document type
Source photo quality: If your original photo was poor quality, blurry, or poorly lit
Changed mind: After downloading the unwatermarked files
Preference: If you simply don't like how you look (we can't change that!)

Refund Timeframe

Request within 30 days: Contact us within 30 days of purchase
Response within 24-48 hours: We'll review your request and respond quickly
Refund within 5-7 business days: If approved, refunds are processed through Lemon Squeezy

How to Request a Refund

To request a refund:

Email us at [email protected]
Include your order number or email used for purchase
Describe the issue you experienced
Attach screenshots if applicable

We'll review your request and respond within 24-48 hours.

Government Rejection

While we check your photo against official specifications, we cannot guarantee acceptance by government authorities because:

Some requirements are subjective (e.g., "neutral expression")
Different offices may interpret requirements differently
Requirements may change without notice
Human reviewers may have varying standards

We provide compliance checking as a helpful guide, not a guarantee. This is why we strongly encourage you to review the preview and compliance report before purchasing.

One-Time Payment

PassportPic.ai has a single flat price of $4.99 that includes everything — digital photo, print layouts, and PDF export. If a refund is approved, the full $4.99 is returned. No partial refunds apply.

Fair Use

We reserve the right to refuse refunds for suspected abuse, including but not limited to:

Repeated refund requests
Evidence of file sharing or resale
Fraudulent claims

Questions?

If you have questions about our refund policy before purchasing, please contact us at: [email protected]

We're here to help ensure you get a great passport photo!